FAQs
FREQUENTLY ASKED QUESTIONS
CONDITION GUIDE Please refer to our condition guide that we use to accurately describe each item:
- Pristine: Flawless; new with tags or never worn.
- Excellent: Has no obvious flaws in appearance, but may have little wear (i.e small mark, slight scratch, etc). Please note that unless the item is stated as “new” - it will have some wear. These are vintage bags and will have some minimal wear.
- Great: Well-maintained with very minimal evidence of handling (minor stains, corner wear, etc) but no major flaws or wear.
- Good/Used: Apparent stains or wear; not perfect in appearance but the integrity of the item is intact. Wear is disclosed in photos and/or description.
- Are items authentic designer pieces? Yes. All of our items have been authenticated by in-house and third-party experts such as Real Authentication, Entrupty, and Authenticate First. All handbags will also include a certificate of authenticity (items that are eligible for a certificate will say so in the description of item). If the Item is PROVEN FAKE (Proof MUST be provided), we will accept a return and will provide you with a refund. No proof will result as a non-considerable return. We always authenticate every product. However, we offer this guarantee.
- When should I expect my item to be shipped? Your item will be shipped within 1-3 business days of purchase. All items are shipped with signature requirement.
If an item is returned to us due to it being unclaimed from post office, we will be subtracting a $50 fee from your refund.
- Are the items returnable? Due to the thorough description of the items, which includes pictures, detailed descriptions, and we can provide videos through IG (@thevintageave), all sales are final.
- Do you buy items as well? Yes, we offer consignments. Please contact us via the contact section with a short summary of item, condition, and brand and we will get back to you within 24 hours.
Where do you ship? We ship both domestically and internationally with standard rates applying. Shipping costs will be calculated at checkout.
Please make sure your address is correct when purchasing as we are not responsible for an item after shipment. If an item gets returned to us because of an incorrect address, we will be subtracting a fee.
INTERNATIONAL BUYERS, Please Read:
Import duties, taxes, and charges are not included in the item price or shipping cost. These chargers are the buyer's responsibility. Please check with your country's custom office to determine what these cost will be prior to buying. If there is a remote charge for your address, we will charge you for the additional costs. Thank you for understanding.